• Latest
  • Trending
Team Marksmen Network’s CX Transformation Conclave highlights the business case and criticality of great CX

Team Marksmen Network’s CX Transformation Conclave highlights the business case and criticality of great CX

September 21, 2023
Lotus Herbals Unveils New Campaign for Its Iconic White Glow Gel Crème

Lotus Herbals Unveils New Campaign for Its Iconic White Glow Gel Crème

October 9, 2025
Unity World Pageants Season 3 Crowned a Global Triumph of Beauty, Talent & Advocacy

Unity World Pageants Season 3 Crowned a Global Triumph of Beauty, Talent & Advocacy

September 20, 2025
Lotus Organics+ Launches its Shea Luxe Tinted Moisturizer

Lotus Organics+ Launches its Shea Luxe Tinted Moisturizer

July 24, 2025
Venugopal Naidu Appeals to Citizens to Join Gau Rashtra Yatra

Venugopal Naidu Appeals to Citizens to Join Gau Rashtra Yatra

July 9, 2025
Dr. Shruti Dutt Shines as Esteemed Panelist at Viksit Bharat Conclave 2047 on 25-26. June in the Parliament, Edinburgh Scotland

Dr. Shruti Dutt Shines as Esteemed Panelist at Viksit Bharat Conclave 2047 on 25-26. June in the Parliament, Edinburgh Scotland

July 7, 2025
Public Bytes TV: Revolutionizing Indian News with Multilingual Power

Public Bytes TV: Revolutionizing Indian News with Multilingual Power

June 7, 2025
Lotus Derma Botanics Enters the Skincare Arena

Lotus Derma Botanics Enters the Skincare Arena

May 28, 2025
Pahia: A Mohali-Based Startup Empowering Street Vendors with Technology

Pahia: A Mohali-Based Startup Empowering Street Vendors with Technology

May 23, 2025
Kingston Powers Tomorrow: Enabling the Future of AI with High-Performance Solutions at COMPUTEX 2025

Kingston Powers Tomorrow: Enabling the Future of AI with High-Performance Solutions at COMPUTEX 2025

May 22, 2025
Tvara Superfood Launches India’s First Daily Seed Cycling Blends for Female Hormonal and Chakra Nourishment

Tvara Superfood Launches India’s First Daily Seed Cycling Blends for Female Hormonal and Chakra Nourishment

May 22, 2025
House of Jewels Rebrands and Launches Online: Vinaya Verma’s Side Hustle Now a Sparkling Digital Brand

House of Jewels Rebrands and Launches Online: Vinaya Verma’s Side Hustle Now a Sparkling Digital Brand

May 21, 2025
Aveya IVF & Fertility Center: Pioneering Accessible Parenthood with Fertility Solutions

Aveya IVF & Fertility Center: Pioneering Accessible Parenthood with Fertility Solutions

May 14, 2025
  • About Us
  • Advertise
  • Contact Us
  • DMCA
  • Follow on Google News
Sunday, October 19, 2025
  • Login
Bihar Live
  • Home
  • Bihar
  • India
    • National
    • State News
  • World
  • Business
  • Education
  • Entertainment
    • Music
  • Lifestyle
    • Health & Fitness
    • Fashion
    • Travel
    • Food
      • Recipes
  • Tech
    • App News
    • Gadgets
  • Auto
  • Others
    • Sports
    • Agriculture
    • Science
    • Astrology
    • Finance/Money
    • Press Release
No Result
View All Result
Bihar Live
No Result
View All Result

Team Marksmen Network’s CX Transformation Conclave highlights the business case and criticality of great CX

Bihar Live by Bihar Live
September 21, 2023
in Business
0
Team Marksmen Network’s CX Transformation Conclave highlights the business case and criticality of great CX
Share on FacebookShare on Twitter

Today, exceptional customer experiences (CX) requires more than just the newest technologies. At its core, it involves designing a human-centred approach to deliver a hyper-personalised Experience, and the inaugural edition of Team Marksmen Network’s CX Transformation Conclave, held on 15th September 2023 in Mumbai, highlighted how CX can be holistic, focused, and clearly linked to business outcomes.

By convening senior industry leaders and experts from across the globe to deliberate on the nature of CX, this breakthrough conclave highlighted how the nature of innovation and the ethos of customer centricity is one that transcends boundaries, cultures, and organisations.

YOU MAY ALSO LIKE

Dr. Shruti Dutt Shines as Esteemed Panelist at Viksit Bharat Conclave 2047 on 25-26. June in the Parliament, Edinburgh Scotland

Public Bytes TV: Revolutionizing Indian News with Multilingual Power

The speaker line-up included CX visionaries from near and far, such as Brad Cleveland (Author, Leading the Customer Experience), who spoke on why the C-suite must prioritize CX for long term business growth. With AI capturing attention, Sanjay Gupta (VP – South Asia and Middle East, NICE) expounded on why AI is a key building block for delivering exceptional CX. Parag Lokhande (EVP, Head Analytics & Strategy, Kotak Securities) and Sunil Mathur (EVP Head Analytics & Marketing, HDFC Bank) deliberated on how data-driven strategies can transform CX, while Jayant Jain (Vice President, Marketing & Customer Services, Head Loyalty & Shopper Insights, Reliance Retail Ltd.), Vaibhav Rao (Regional Director Customer Experience (CX), Pfizer Asia), Dharmender Narang (SVP & Chief Customer Experience Officer, IIFL Securities Ltd.), and Hari Shankar Mishra (Sr. VP Customer Experience, Future Generali India Insurance Co. Ltd.) shared their thoughts on how organisations are leveraging advanced technologies to create exceptional consumer experiences in a riveting panel discussion. There were also notable stand-alone sessions delivered by Umang Shah (Sr. Consultant Presales, Avaya), Peter Jayaseelan (VP & Managing Director – South Asia and Head- APAC – Public Sector Business Unit, Jabra), Shep Hyken (Customer Service and CX Expert), KV Dipu (Senior President, Bajaj Allianz General Insurance), and Shubhranshu Singh (CMO, CVBU, Tata Motors) on how to deliver elevated CX to stay ahead of the curve.

The event was also witness to an exclusive industry recognition, Masters of CX, which celebrated companies that have thoughtfully crafted CX rooted in purpose, delivering human-centric experiences that fully leverage innovation and maximise joy and engagement. This unique research-based initiative was shaped by insights gleaned from an industry-wide consumer study conducted by LeadCap Ventures.

Those recognised in a glittering recognition ceremony included Bajaj Allianz General Insurance Co. Ltd., Big Basket, Canara HSBC Life Insurance, Colgate-Palmolive (India) Limited, Eureka Forbes, Flipkart Internet Pvt. Ltd., Future Generali India Insurance Company Ltd., Haier Appliances India, HDFC Life Insurance Company Ltd., IIFL Securities Ltd., IndiaFirst Life Insurance Company, ITC Limited, Renault India, South Indian Bank, State Bank of India, TATA CLiQ, Tata Starbucks, and Vistara.

Offering his thoughts on the sidelines of the event, Akash Tiwari, Co-Founder and CMO, Team Marksmen Network, said, “CX is fast becoming a key competitive area. Faced with the challenges of a dynamic and demanding business environment, organisations can’t afford to drop the ball on the CX front. It simply must be a strategic priority, for it is a major opportunity for businesses. Done right, it can catalyse loyalty through personalised customer journeys while unlocking greater productivity, increased revenue, and improved job satisfaction, to name a few upsides. The conversations we had at the CX Transformation Conclave revealed deep insights on the nature of this realm, and the Masters of CX upheld the finest exponents of this craft as the apogee of their respective industries. We salute their spirit, and hope it serves to be inspirational for others of their ilk.”

This industry-centric platform was conceptualised and executed by Team Marksmen, who leverage an array of formats, such as Roundtables, Summits & Conferences, Workshops, and Recognition Ceremonies, the organisation empowers industry leaders by providing them with insights, ideas, and opportunities that fit their unique industry and context.

Team Marksmen has successfully executed more than 25 events with 300+ domestic and international B2B and B2C brands, helping businesses across industries create opportunities to engage audiences through on-ground and virtual experiences.

Through content shared via its flagship daily news website, Marksmen Daily, and quarterly print magazine ‘in Focus’ focused on business, leadership, and lifestyle, they help advance the practice of management.

To know more about the event and other such unique initiatives, visit teammarksmen.com or write to us at [email protected].

Tags: CX Transformation ConclaveTeam Marksmen Network
ShareTweetSharePinSendShareSend
Previous Post

Topline Carbazaar: Your Trusted Pre-Owned Car Dealers in Siliguri

Next Post

World Leaders Summit 2023 held in House of Lords at London followed by the Bharat Samman Award

Bihar Live

Bihar Live

Related Posts

Dr. Shruti Dutt Shines as Esteemed Panelist at Viksit Bharat Conclave 2047 on 25-26. June in the Parliament, Edinburgh Scotland
Business

Dr. Shruti Dutt Shines as Esteemed Panelist at Viksit Bharat Conclave 2047 on 25-26. June in the Parliament, Edinburgh Scotland

by Bihar Live
July 7, 2025
Public Bytes TV: Revolutionizing Indian News with Multilingual Power
Business

Public Bytes TV: Revolutionizing Indian News with Multilingual Power

by Bihar Live
June 7, 2025
MarkSimpl Technologies: Redefining Trademark Protection with AI-Powered Intelligence
Business

MarkSimpl Technologies: Redefining Trademark Protection with AI-Powered Intelligence

by Bihar Live
April 9, 2025
Lighting Up Bihar: The Inspiring Journey of Parhelion Energy
Bihar News

Lighting Up Bihar: The Inspiring Journey of Parhelion Energy

by Bihar Live
August 28, 2024
Kshitij Polyline Ltd Expands Reach as Leading Manufacturer, Supplier, and Exporter in India
Business

Kshitij Polyline Ltd Expands Reach as Leading Manufacturer, Supplier, and Exporter in India

by Bihar Live
July 20, 2024
Next Post
World Leaders Summit 2023 held in House of Lords at London followed by the Bharat Samman Award

World Leaders Summit 2023 held in House of Lords at London followed by the Bharat Samman Award

Veeram Securities Limited Shines as a Leading Player in India’s Jewelry and Ornaments Industry

Veeram Securities Limited Shines as a Leading Player in India's Jewelry and Ornaments Industry

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Search

No Result
View All Result

Recent News

Lotus Herbals Unveils New Campaign for Its Iconic White Glow Gel Crème

Lotus Herbals Unveils New Campaign for Its Iconic White Glow Gel Crème

October 9, 2025
Unity World Pageants Season 3 Crowned a Global Triumph of Beauty, Talent & Advocacy

Unity World Pageants Season 3 Crowned a Global Triumph of Beauty, Talent & Advocacy

September 20, 2025
Lotus Organics+ Launches its Shea Luxe Tinted Moisturizer

Lotus Organics+ Launches its Shea Luxe Tinted Moisturizer

July 24, 2025
Bihar Live

Bihar Live, digital news and story platform bring you the news, articles, stories, and opinions on the latest happenings worldwide covering various sectors like nation, politics, and governance, social sector, review, foreign affairs, defence and security, latest review, lifestyle, entertainment, sports, technology, auto sectors, education, business and start-ups updates, Agriculture, Science, finance, money, food, and culture, etc.

Recent News

  • Lotus Herbals Unveils New Campaign for Its Iconic White Glow Gel Crème
  • Unity World Pageants Season 3 Crowned a Global Triumph of Beauty, Talent & Advocacy
  • Lotus Organics+ Launches its Shea Luxe Tinted Moisturizer

Follow us on Google News

October 2025
M T W T F S S
 12345
6789101112
13141516171819
20212223242526
2728293031  
« Sep    
  • About Us
  • Advertise
  • Contact Us
  • DMCA
  • Follow on Google News

© 2022 Bihar Live - Design and Developed by Brand Maker RD.

No Result
View All Result
  • About Us
  • Advertise
  • Contact Us
  • DMCA
  • Home
  • Privacy Policy

© 2022 Bihar Live - Design and Developed by Brand Maker RD.

Welcome Back!

Login to your account below

Forgotten Password?

Retrieve your password

Please enter your username or email address to reset your password.

Log In